Amazon handles all fulfillment, shipping, and returns — ensuring your teddy arrives safely and on time.

If something doesn’t feel quite perfect, please reach out to us before leaving a review.

Every Kooky Koala™ gift is made with love and covered by our Teddy Promise, so we’ll personally help make things right and guide you through the next step.

Simply email our small team at hello@kookykoala.shop — no forms, no call centers, just real people who care about every cuddle.

Need help accessing your tree certificate?

We can help with that too. 🌱✨