Order Tracking
Wondering when the hugs will arrive? We’ve got you covered.
Every Kooky Koala™ teddy is fulfilled by Amazon, ensuring fast, secure, and reliable delivery straight to your door.
How to Track Your Order
Once your order is placed, Amazon sends all tracking updates directly to you.
You can view your tracking link anytime under Your Orders in your Amazon account.
Delivery Timeframes
Delivery speeds depend on your location and your chosen shipping method:
- United States: Prime delivery available — typically 1–3 business days
- Canada: Prime delivery in most regions — typically 2–6 business days
During peak seasons or holidays, minor delays may occur — but your teddy and its luxury reusable canvas gift bag are on their way safely.
Shipping Support
Amazon manages the full delivery process, including:
- Tracking updates
- Delivery notifications
- Address changes
- Missing or delayed packages
For shipping-related questions, please check your Amazon account.
If you need help with your Tree Certificate Keepsake or have a teddy-related question, our team is here for you at hello@kookykoala.shop.