Returns & Refunds

Because we want every hug to feel just right.

While we hope your Kooky Koala™ experience is perfect from the very first unboxing, returns are easy and handled directly through Amazon.

Return Window

You may return eligible items within 30 days of delivery through your Amazon account.

Refunds

Refunds are processed by Amazon once the returned item is received.

Please allow a few business days for the refund to reflect in your account.

Note

Returns are available for items purchased through our official Amazon store.

If you need help with a gift-related question — such as accessing your tree certificate — please reach out anytime at hello@kookykoala.shop.

We’re always happy to help. 🌱✨