Privacy Policy

Effective Date: July 31, 2025

At Kooky Koala™, we take your privacy seriously. This policy explains how we collect, use, and protect your information when you interact with our website or digital experiences.

1. Information We Collect

We may collect:

  • Your name and email if you subscribe, contact us, or request a Tree Certificate Keepsake.
  • The name you submit for a certificate (used only to personalize your digital content).
  • Device and browsing data (e.g., IP address, browser type, pages viewed, time spent on site).
  • Order and shipping details processed by Amazon.

Amazon manages all payment and purchase data — we do not store credit-card information.

2. How We Use Your Information

We use your information to:

  • Respond to questions or support requests
  • Provide access to digital content (e.g., tree certificates)
  • Improve site performance, marketing, and user experience
  • Comply with legal or safety obligations

We never sell or rent your information to third parties.

3. Cookies & Tracking

We may use cookies or similar tools to understand site usage and improve performance.

You can manage or disable cookies at any time through your browser settings.

4. Third-Party Services

Our website may include links to Amazon or other trusted platforms.

These services operate independently — please review their privacy policies when using them.

We also use secure service providers such as Klaviyo and Google Workspace to store and process subscriber information.

5. Data Storage & Protection

We implement reasonable safeguards to keep your information secure, but no online system is 100% foolproof.

If you believe your data has been compromised, contact us immediately.

Your information may be processed in Canada, the U.S., or other regions where our trusted service providers operate.

6. Your Rights

You may request to access, update, or delete your personal information at any time by emailing hello@kookykoala.shop.

7. Children’s Privacy

Kooky Koala™ is designed for adult gift-givers.

We do not knowingly collect personal data from children under 13.

8. Changes to This Policy

We may update this Privacy Policy periodically.

Any changes will be posted on this page with a new effective date.

9. Contact Us

If you have questions or need assistance, reach us at: hello@kookykoala.shop